| Home > ISP Services >
Hosting > Dedicated Server > Frequently Asked
Questions |
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| This document is also available
for download in Acrobat format (PDF). |
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| These FAQs have been created to
help you manage your Convergenic Dedicated Server (ADS)
quickly and easily, ensuring you get the most from the
power and capacity it offers. |
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| If you require additional support,
please email adssupport@Convergenic.co.uk
or call 0870 808 0086 (within the UK ). The ADS FAQs
are updated monthly, so please come back to our website
www.convergenic.co.uk on a regular basis to ensure you
are right up to date. |
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| FAQ Contents: |
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| 1. What software
will be installed and supported on my server? |
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| Convergenic Windows Server
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IIS 6 with
ftp |
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FrontPage 2002 server extensions. |
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http |
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ConvergenicPerl-5.8.4
(IIS version is 6) |
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asp.net |
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php-4.3.8 for
Windows |
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asp |
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Remote desktop
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| Convergenic Linux Server
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fetchmail-6.2.0-8 |
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§ fetchmail-6.2.0-8
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php-4.3.4-1.1
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httpd13-1.3.31ensim-0ensim1
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webalizer-2.01_10-14
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httpd-2.0.48-1.2 |
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webalizer-2.01_10-14
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spamassassin-2.60-2 |
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ensim-appliance-l-4.0.1-4
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postgresql-server-7.3.4-11
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iptables-1.2.9-1.0
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§ tomcat4-4.0.6-ensim6
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openssh-3.6.1p2-19
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mysql-3.23.58-4 |
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ensim-perl-5.8.1-ensim14
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kernel-2.4.22-1.2197.nptl
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bind-9.2.2.P3-9
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postgresql-7.3.4-11 |
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| Back to contents |
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| 2. Will I have
the ability to perform a hard reboot? |
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| Yes. You can remotely reboot you
server through your Convergenic Control Panel. |
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| Back to contents |
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| 3. Can I order
additional IP addresses? |
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| Yes. You can order up to two additional
IP addresses. |
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| Back to contents |
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| 4. What is the
difference between Convergenic Linux/Convergenic Windows?
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| Convergenic Linux Server |
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Fedora Linux
Operating System |
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You have root access to
your server(s) |
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You can manage your account,
domains and e-mails through Convergenic's control
panel |
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You can manage the server
itself through Ensim Pro control panel |
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| Convergenic Windows Server
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Windows 2003
Operating System |
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You have administrative
access to your server(s) |
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You can manage your account,
domains and e-mails through Convergenic's control
panel |
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You have administration
rights to your server(s) |
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Access your server via
RDP (Remote Desktop Protocols) - see page 5 for
details. |
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| Back to contents |
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| 5. How many domain
names can I host on my server? |
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| You can host up to 100 domain
names if you are using the Ensim Pro Control Panel on
Convergenic Linux Servers, with the possibility to upgrade,
through the Ensim Pro CP which is available on the Convergenic
Linux product range. |
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| You can host unlimited domains
on the Convergenic Windows Server product range. |
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| Back to contents |
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| 6. How can I transfer
my domain name to Convergenic ? |
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| Back to contents |
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| 7. Transfer
of ".uk" domains to Convergenic. |
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If you wish to transfer a .co.uk
or .org.uk domain to Convergenic , we need you to do
the following:
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| 1.
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Add an order on our web, www.Convergenic.co.uk,
for moving an .uk to Convergenic . You do this
by choosing the Convergenic Domain Standard product,
and choose "Move this domain to Convergenic ".
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| 2.
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Contact your
current ISP, and ask them to change the IPS tag
on the domain to CONVERGENICISP-NO (capital letters
only) |
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When you get
a confirmation from the ISP that the IPS tag is
changed, contact our registry department, on hostmaster@Convergenic.co.uk
, and tell them that the IPS tag is changed, and
that they need to complete the transfer. |
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| If you encounter difficulties,
or have questions regarding this, do not hesitate to
contact our registry department on hostmaster@Convergenic.co.uk
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| Back to contents |
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| 8. Other Domain
Transfers |
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| (P.S. You can either transfer
your domain or point it to Convergenic ) |
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| Transferring a domain is supposed
to be simple, but due to the great variations in procedure
from domain to domain, NIC to NIC and ISP to ISP, it
can be a complicated affair. If you wish to transfer
to Convergenic we want you to get in touch with us so
that we can advise you of the best procedure. |
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| If you wish to transfer away from
Convergenic , the same applies. Contact support on 0906
540 0502 and request the transfer. They will be able
to tell you which information we need from you to be
able to complete the transfer. |
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| Once the transfer is in progress
you can check the status of your domain in the "whois"
output. Your new ISP's details will be listed there
when the domain has been transferred. |
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| Back to contents |
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| 9. Why have I
got two control panels on my Convergenic Linux Servers?
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| You have two control panels on
the Convergenic Linux product range to give you the
ability to manage the services offered to you by Convergenic
vis-à-vis the server itself. |
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| Back to contents |
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| 10. What is the
Convergenic CP? |
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| The new Convergenic Control Panel
(CP) offers you product administration for all your
Convergenic products from a single sign on solution.
In the future, you will have access to a wide spectrum
of other online services to be added such as a shop
where you can add new Convergenic services to your existing
products or upgrade to new products, all administered
from the same Control Panel. |
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| 11. How to
login into the Convergenic CP for the first time ? |
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| 1.
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Visit the
URL http://cp.Convergenic.com to login to your
CP |
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Click on "Send my username
and password". Fill in your domain name and the
Convergenic CP username and the password will
be sent to your contact e-mail address which you
have lodged with Convergenic . This is the e-mail
address you entered during the registration to
which the product technical information was sent.
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If you do not receive
this e-mail, take the link 'Click here if the
e-mail address is wrong' and follow instructions.
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| Back to contents |
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| 12. Using
the Convergenic CP |
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| On the top corner of your control
panel you will find 6 icons: |
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| 1.
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Billing - this section records the following
information:
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| a. |
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Billing
address |
| b. |
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Customer contact
details including e-mail address |
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Invoices received
to date |
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Payment status |
| e. |
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Option to resend
invoices |
| f. |
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You can make a payment
towards your outstanding invoices by visiting
the following link: |
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https://ssl.Convergenicisp.com/ccpayment/ccinvpay.asp
Enter the invoice number you wish to pay in
the allocated space
Enter your customer number which was emailed
to you when you initially ordered your ADS product.
Press on "Get Amount" and follow the remaining
steps on your screen
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| 2.
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Get Started
- this section contains useful information with
regards to your domain, e-mail and ADS product.
Linux customers will find a link to the Ensim
Pro control panel demo as well as login details
required when using Ensim CP |
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Admin
- this section allows you to control the different
services afforded to you such as DNS Management,
Control Panel admin, e-mail admin and most importantly
ADS admin. By pressing on "Server Admin" under
"ADS" in the "Admin" section, you will find the
IP address of your dedicated server as well as
the username and password required to login to
your server using RDP or Remote Desktop Protocol.
It will also allow you to switch your server on/off
or remotely reboot it |
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Shop
- visit the online shop for the latest product
upgrades |
| 5.
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Support
- this will take you to the main screen of Convergenic
support sites. However, you will find more relevant
information about your ADS product by visiting
the following link http://help.Convergenicisp.co.uk/support_system/t2.asp?folderid=681
which could also be found in your control panel
under Get Started\ADS |
| 6.
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Log Out
- press on this button to log out completely of
the control panel and terminate your session |
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| Back to contents |
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| 13. What can
I do with the Ensim Pro CP on my Convergenic Dedicated
Linux Server? |
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| Ensim Pro control panel will allow
you to: |
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Create and
manage hosting plans |
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Create and manage hosting
sites |
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Suspend and reactivate
hosting sites |
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Manage your resellers
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Manage your MySQL databases
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Add your DNS & private
name servers (if required) |
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Add your DNS & private
name servers (if required) |
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Install a shared SSL Certificate
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Change your customer's
password |
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Manage your user profile
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Monitor your disk space
and bandwidth |
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Change your system time
zone |
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Back up & restore your
data & WEBppliance |
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Access your log files
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Manage your spam filters
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| Back to contents |
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| 14. How can
I get help with my Ensim Control Panel? |
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| For details with regards to the
Ensim control panel FAQ's, please use the following
link : |
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| Back to contents |
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| http://www.ensim.com/products/basic/faq.html
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| 15. Who is responsible
for upgrading software? |
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| You will be responsible for managing
these servers and upgrading any software as you have
admin rights to them. |
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| Back to contents |
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| 16. My hard
disk has failed, what happens now? |
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| In the unlikely event that your
hard disk fails, we will copy data where possible, onto
specified folders and replace your machine with a new
one with the same IP address. |
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| Back to contents |
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| 17. Will my
server be backed up? |
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| The Convergenic Linux and Convergenic
Windows Servers do not include a back up option. However,
you can take advantage of the high bandwidth allocation
to remotely backup your server using ftp. |
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| Back to contents |
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| 18. What level
of support will I be entitled to? |
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| Please refer to your SLA (Service
Level Agreement) for more details. |
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| Back to contents |
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| 19. Will I have
a physical access to my server? |
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| In order to maintain the high
levels of security within our Data Centre, physical
access is not available. |
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| Back to contents |
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| 20. How do I
access my ADS server? |
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| Back to contents |
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| 21. How do I
access my Windows dedicated server: |
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| 1.
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Log on to
your control panel using the username and password
that were e-mailed to you (note: these are not
the login details of your dedicated server). |
| 2.
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Go to the ADMIN section
in your control panel. |
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Make sure the domain name
you chose for ADS is listed in the drop down menu
on the left hand side of the control panel. |
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Click on Server Admin
under ADS on the left hand side menu. |
| 5. |
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You should now be able
to see the login details of your dedicated server
(see diagram 1). |
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Here you will find the
IP address, the username and password of your
ADS server. You can also turn ON, OFF or Reboot
your ADS from this location. |
| 7. |
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Use RDP (Remote Desktop
Protocol) to connect and login to your server
(see diagram 2). |
| 8.
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Congratulations! You are
now connected to your Windows Convergenic Dedicated
Server (see diagram 3). |
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| Back to contents |
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| 22. How do I
access my Linux dedicated server: |
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| 1.
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Log on to
your control panel using the username and password
that were e-mailed to you (note: these are not
the login details of your dedicated server). |
| 2.
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Go to the ADMIN section
in your control panel. |
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Make sure the domain name
you chose for ADS is listed in the drop down menu
on the left hand side of the control panel. |
| 4. |
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Click on Server Admin
under ADS on the left hand side menu. |
| 5. |
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You should now be able
to see the login details of your dedicated server
(see diagram 1 above) |
| 6. |
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Here you will find the
IP address, the username and password of your
ADS server. You can also turn ON, OFF or Reboot
your ADS from this location. |
| 7. |
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Use RDP (Remote Desktop
Protocol) to connect and login to your server
(see diagram 2). |
| 8.
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Delete rollout/site and
press enter
a. Before: https://:19638/webhost/rollout/site
b. After: https:///:19638/webhost
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| 9. |
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Login to your Ensim Pro
control panel using your login name and password
(see diagram 5 overleaf) |
| 10. |
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Congratulations! You are
now connected to your Linux Convergenic Dedicated
Server through your Ensim Pro control Panel. If
you are new to Ensim control panel, see a demo
at the following link: |
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http://www.ensim.com/products/pro/demos/prolin40/Appliance/appliance_main.htm
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| Back to contents |
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| 23. How to access
the Web User Interface for Microsoft Windows Server
administration? |
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| 1.
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Log on to
your control panel using the username and password
that were e-mailed to you (note: these are not
the login details of your dedicated server). |
| 2.
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Go to the ADMIN section
in your control panel. |
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Make sure the domain name
you chose for ADS is listed in the drop down menu
on the left hand side of the control panel. |
| 4. |
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Click on Server Admin
under ADS on the left hand side menu. |
| 5. |
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You should now be able
to see the login details of your dedicated server
(see diagram 1 above) |
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| Back to contents |
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| 24. Is there
a firewall installed on my machine? |
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The Convergenic Linux and Convergenic
Windows Servers do not include an external hardware
firewall option.
To open a port on your server which will allow you to
activate a software firewall, please use the following
instructions. |
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| Convergenic
Windows Server |
| 1. |
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Right click
on the icon on desktop named "My Network Places"
> click Properties. |
| 2. |
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Right click on the enabled
network connection > click Properties (never disable
or the server will close its network connection).
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| 3. |
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Click on the Advanced
Tab > now click on the Settings button in the
bottom right corner. |
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Checking the box with
the service you wish to open will enable that
port. |
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If you wish to add other
ports you can now click Add... Or click OK then
OK again to complete the opening of a port/s and
close the dialog box |
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| Convergenic Linux Server |
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| 1. |
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Login to the
server with your favourite SSH client |
| 2. |
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The firewall rulebase
is located in the file /etc/sysconfig/iptables
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| 3. |
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Open this file with your
favourite linux text editor logged in as root
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| 4. |
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Add a new line to the
iptables configuration file such as:
-A RH-Firewall-1-INPUT -m state --state NEW -m
tcp -p tcp --dport 53 -j ACCEPT -A RH-Firewall-1-INPUT
-m state --state NEW -m udp -p udp --dport 53
-j ACCEPT
Flag meanings:
--state NEW : for new connections. Other options
are: INVALID, ESTABLISHED, RELATED -p tcp : if
the traffic is over the tcp protocol. The other
options are: udp, icmp, all. --dport
: the port of the service you are running (port
53 being dns) -j ACCEPT : accept this type of
traffic. To drop traffic use DROP. |
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Modify the new firewall
rule to your application needs (port number and
protocol) |
| 6. |
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Save your changes to the
file and exit your editor |
| 7. |
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Issue the following command
as root: /etc/init.d/iptables restart |
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| The process is the same for removing
rules from your rulebase. Either delete the line or
comment it out with a #. |
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| Back to contents |
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| 25 How do I
change my webserver's character set? |
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| 1. |
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ssh to your
server as root. |
| 2. |
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Edit /etc/httpd/conf/httpd.conf
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| 3. |
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Find the line that starts
AddDefaultCharset |
| 4. |
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Change the value that
follows it (UTF-8) to your desired character set.
For example: AddDefaultCharset UTF-8 would read:
AddDefaultCharset ISO-8859-1 |
| 5. |
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After editing: Save and
restart apache by issuing the following command:
service httpd restart |
| 6. |
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Then restart the webppliance:
service webppliance restart |
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| Back to contents |
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| 26. How do I
setup a website on Convergenic Windows Server? |
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| Log on to https://:8098/admin
using the username and password supplied. |
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| Back to contents |
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| 27. First Set
some defaults |
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| 1. |
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Click Web
Server > Web Master Settings |
| 2. |
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In the "Web sites root
directory" box put the value D:\websites |
| 3. |
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Click the "Enable FrontPage
Extensions by default" if you want all sites to
have FrontPage, then click "ok" |
| 4. |
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Next click on "Web Execute
Permissions" and select scripts only (this is
the setting we recommend), then click "ok" |
| 5. |
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Click on "Web Log Settings"
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| 6. |
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In the "Log file directory:"
box put the value D:\webstats then click "ok"
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| 7. |
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Click on "FTP Master Settings"
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| 8. |
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Check the "Enable FTP for
updating content" and select UNIX directory listing
style then click "ok" |
| 9. |
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Click on "FTP Log Settings"
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| 10. |
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In the "Log File Directory:"
box put the value D:\ftplogs and click "ok" |
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| These are all the defaults most
sites will need. |
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| Back to contents |
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| 28. Setting
up a web site |
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| 1. |
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Click on "Sites"
then "Create" |
| 2. |
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In the "site Identifier"
put the first 8 letters of the domain name |
| 3. |
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Now place the curser in
the password box and pick a password |
| 4. |
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The username will now
be the site identifier plus _Admin so if the first
8 letters are mydomain the username will be mydomain_Admin
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| 5. |
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Now from the left pane
click "Site Identities" |
| 6. |
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Pull down the "IP address:"
box and select your I.P |
| 7. |
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In the "Host headers:"
box put the full address of the website as you
would to view this in a browser e.g. www.mydomain.com
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| 8. |
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Now from the left pane
click on "Application settings" |
| 9. |
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If you need the an FTP
account you will need to check "Create an FTP
site to author content" |
| 10. |
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Also if you have a different
start page for this site e.g. index.shtml then
put that file name in the "File name:" box and
click add |
| 11. |
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Now click on "ok" |
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| Back to contents |
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| 29. To Upload
Content |
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| 1. |
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Finally so
you can upload content to the sites directory
log on using remote desktop so Click on "Maintenance"
then "Remote Desktop" you will have to login with
the username and password we supplied once more
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| 2. |
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Now click start > All
Programs > Administrative Tools > Internet Information
Services (IIS) Manager |
| 3. |
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Open the tree in the left
pane then open the websites tree find your new
website. In this case it was mydomain right click
> New > virtual directory > In the "Alias:" box
put mydomain click next > |
| 4. |
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Browse to the new sites
directory in D:\websites and click next |
| 5. |
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Now from the left pane
click "Site Identities" |
| 6. |
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Check the Write box and
click next and then finish |
| 7. |
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You have now set up your
site to make this Convergenic you will need to
restart the web server when it is a good time
to do so. To do this from the top of the tree
right click go to all tasks > restart IIS |
| 8. |
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You can now log out of
the remote desktop by clicking start > log out
and then click the X in the top right |
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| Back to contents |
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